/* ================================================
   LIBRO DE RECLAMACIONES VIRTUAL - RYELD ASCENSORES
   Estilos del formulario
   ================================================ */

/* ----- Variables de marca ----- */
:root {
    --lrv-primary: #0b1736;      /* Azul oscuro RYELD */
    --lrv-accent: #ffc107;       /* Amarillo RYELD */
    --lrv-danger: #dc3545;
    --lrv-success: #28a745;
    --lrv-info: #17a2b8;
    --lrv-light: #f7f7f7;
    --lrv-border: #dee2e6;
    --lrv-text: #333;
    --lrv-muted: #6c757d;
}

/* ----- Contenedor general ----- */
.lrv-main {
    padding: 40px 0 60px;
    background-color: #f4f6f9;
}

.lrv-container {
    max-width: 960px;
    margin: 0 auto;
    background: #ffffff;
    border-radius: 8px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    padding: 40px;
}

/* ----- Encabezado ----- */
.lrv-header {
    text-align: center;
    margin-bottom: 30px;
    padding-bottom: 20px;
    border-bottom: 3px solid var(--lrv-accent);
}

.lrv-titulo {
    font-size: 28px;
    font-weight: 700;
    color: var(--lrv-primary);
    margin-bottom: 8px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.lrv-subtitulo {
    font-size: 14px;
    color: var(--lrv-muted);
    margin-bottom: 20px;
}

.lrv-aviso {
    background-color: #fff8e1;
    border-left: 5px solid var(--lrv-accent);
    padding: 15px 20px;
    font-size: 13px;
    color: #5a4a00;
    text-align: left;
    border-radius: 4px;
    line-height: 1.5;
}

.lrv-aviso strong {
    color: #856404;
}

/* ----- Alertas generales ----- */
.lrv-alert {
    padding: 15px 20px;
    border-radius: 6px;
    margin-bottom: 25px;
    font-size: 14px;
}

.lrv-alert-error {
    background-color: #f8d7da;
    color: #721c24;
    border-left: 5px solid var(--lrv-danger);
}

.lrv-alert-success {
    background-color: #d4edda;
    color: #155724;
    border-left: 5px solid var(--lrv-success);
}

/* ----- Fieldsets (secciones) ----- */
.lrv-fieldset {
    border: none;
    border-top: 2px solid #e9ecef;
    padding: 25px 0 10px;
    margin-bottom: 15px;
}

.lrv-fieldset:first-of-type {
    border-top: none;
    padding-top: 0;
}

.lrv-legend {
    font-size: 20px;
    font-weight: 700;
    color: var(--lrv-primary);
    padding: 0;
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.lrv-num {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    background: var(--lrv-accent);
    color: var(--lrv-primary);
    border-radius: 50%;
    font-size: 16px;
    font-weight: 800;
}

/* ----- Filas y columnas ----- */
.lrv-row {
    display: flex;
    flex-wrap: wrap;
    gap: 20px;
    margin-bottom: 20px;
}

.lrv-col {
    flex: 1;
    min-width: 0;
}

.lrv-col-4  { flex: 0 0 calc(33.333% - 14px); }
.lrv-col-6  { flex: 0 0 calc(50% - 10px); }
.lrv-col-12 { flex: 1 1 100%; }

/* ----- Labels ----- */
.lrv-label {
    display: block;
    font-size: 14px;
    font-weight: 600;
    color: var(--lrv-text);
    margin-bottom: 6px;
}

.lrv-req {
    color: var(--lrv-danger);
    font-weight: 700;
}

/* ----- Inputs ----- */
.lrv-input,
.lrv-textarea {
    width: 100%;
    padding: 10px 14px;
    border: 1.5px solid var(--lrv-border);
    border-radius: 6px;
    font-size: 14px;
    font-family: inherit;
    color: var(--lrv-text);
    background: #fff;
    transition: all 0.2s ease;
    box-sizing: border-box;
}

.lrv-input:focus,
.lrv-textarea:focus {
    outline: none;
    border-color: var(--lrv-accent);
    box-shadow: 0 0 0 3px rgba(255, 193, 7, 0.2);
}

.lrv-textarea {
    resize: vertical;
    min-height: 80px;
    line-height: 1.5;
}

.lrv-input-file {
    padding: 8px;
    border: 1.5px dashed var(--lrv-border);
    border-radius: 6px;
    width: 100%;
    background: #fafafa;
    font-size: 13px;
}

/* ----- Radios Reclamo/Queja ----- */
.lrv-radio-group {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
}

.lrv-radio {
    flex: 1;
    min-width: 200px;
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 15px;
    border: 2px solid var(--lrv-border);
    border-radius: 8px;
    cursor: pointer;
    transition: all 0.2s ease;
    background: #fafafa;
}

.lrv-radio:hover {
    border-color: var(--lrv-accent);
    background: #fffdf5;
}

.lrv-radio input[type="radio"] {
    margin-top: 3px;
    cursor: pointer;
    transform: scale(1.2);
}

.lrv-radio input[type="radio"]:checked + span strong {
    color: var(--lrv-primary);
}

.lrv-radio span {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.lrv-radio span strong {
    font-size: 14px;
    color: var(--lrv-text);
}

.lrv-radio span small {
    font-size: 12px;
    color: var(--lrv-muted);
    line-height: 1.4;
}

/* ----- Checkboxes ----- */
.lrv-checkbox-label {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    font-size: 14px;
    color: var(--lrv-text);
    cursor: pointer;
    line-height: 1.5;
}

.lrv-checkbox-label input[type="checkbox"] {
    margin-top: 3px;
    cursor: pointer;
    transform: scale(1.2);
}

.lrv-checkbox-label a {
    color: var(--lrv-primary);
    text-decoration: underline;
}

/* ----- Ayuda y errores ----- */
.lrv-help {
    display: block;
    font-size: 12px;
    color: var(--lrv-muted);
    margin-top: 5px;
}

.lrv-error {
    display: block;
    font-size: 12px;
    color: var(--lrv-danger);
    margin-top: 5px;
    font-weight: 500;
}

/* ----- Botones ----- */
.lrv-actions {
    margin-top: 30px;
    padding-top: 25px;
    border-top: 2px solid #e9ecef;
    display: flex;
    gap: 15px;
    justify-content: center;
}

.lrv-btn {
    padding: 12px 32px;
    border: none;
    border-radius: 6px;
    font-size: 15px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.25s ease;
    font-family: inherit;
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.lrv-btn-primary {
    background: var(--lrv-primary);
    color: #fff;
}

.lrv-btn-primary:hover {
    background: #1a2a52;
    transform: translateY(-2px);
    box-shadow: 0 6px 15px rgba(11, 23, 54, 0.25);
}

.lrv-btn-secondary {
    background: #e9ecef;
    color: var(--lrv-text);
}

.lrv-btn-secondary:hover {
    background: #d6d9dc;
}

/* ----- Loading overlay ----- */
#lrvLoading {
    position: fixed;
    top: 0; left: 0;
    width: 100%; height: 100%;
    background: rgba(0, 0, 0, 0.6);
    z-index: 9999;
    display: flex;
    align-items: center;
    justify-content: center;
}

.lrv-loading-box {
    background: #fff;
    padding: 40px 60px;
    border-radius: 10px;
    text-align: center;
    box-shadow: 0 10px 40px rgba(0,0,0,0.3);
}

.lrv-loading-box i {
    font-size: 40px;
    color: var(--lrv-accent);
    margin-bottom: 15px;
}

.lrv-loading-box p {
    margin: 0;
    font-size: 16px;
    color: var(--lrv-primary);
    font-weight: 600;
}

/* ----- Responsive ----- */
@media (max-width: 768px) {
    .lrv-container {
        padding: 20px 15px;
        border-radius: 0;
    }

    .lrv-titulo {
        font-size: 20px;
    }

    .lrv-col-4,
    .lrv-col-6 {
        flex: 1 1 100%;
    }

    .lrv-radio-group {
        flex-direction: column;
    }

    .lrv-radio {
        min-width: 100%;
    }

    .lrv-actions {
        flex-direction: column;
    }

    .lrv-btn {
        width: 100%;
        justify-content: center;
    }

    .lrv-legend {
        font-size: 17px;
    }

    .lrv-num {
        width: 30px;
        height: 30px;
        font-size: 14px;
    }
}

/* ================================================
   ESTILOS DE LA PÁGINA "GRACIAS"
   ================================================ */

/* ----- Header de éxito ----- */
.lrv-exito-header {
    text-align: center;
    margin-bottom: 40px;
    padding-bottom: 25px;
    border-bottom: 3px solid var(--lrv-accent);
}

.lrv-exito-icon {
    font-size: 80px;
    color: var(--lrv-success);
    margin-bottom: 15px;
    animation: pulseIcon 2s ease-in-out infinite;
}

@keyframes pulseIcon {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.08); }
}

.lrv-exito-titulo {
    font-size: 28px;
    font-weight: 700;
    color: var(--lrv-primary);
    margin-bottom: 10px;
}

.lrv-exito-subtitulo {
    font-size: 15px;
    color: var(--lrv-muted);
}

/* ----- Caja del código único ----- */
.lrv-codigo-box {
    background: linear-gradient(135deg, #0b1736 0%, #1a2a52 100%);
    color: #ffffff;
    padding: 30px;
    border-radius: 12px;
    text-align: center;
    margin-bottom: 40px;
    box-shadow: 0 8px 25px rgba(11, 23, 54, 0.3);
}

.lrv-codigo-label {
    font-size: 13px;
    letter-spacing: 2px;
    color: var(--lrv-accent);
    margin-bottom: 10px;
    font-weight: 600;
    text-transform: uppercase;
}

.lrv-codigo-valor {
    font-size: 36px;
    font-weight: 800;
    letter-spacing: 3px;
    margin: 15px 0;
    color: #ffffff;
    font-family: 'Courier New', monospace;
}

.lrv-codigo-aviso {
    font-size: 13px;
    color: #adb5bd;
    margin-top: 15px;
    margin-bottom: 0;
}

.lrv-codigo-aviso i {
    color: var(--lrv-accent);
    margin-right: 5px;
}

/* ----- Resumen ----- */
.lrv-resumen {
    background: #f8f9fa;
    border-radius: 10px;
    padding: 25px 30px;
    margin-bottom: 30px;
    border-left: 5px solid var(--lrv-accent);
}

.lrv-resumen-titulo {
    font-size: 18px;
    font-weight: 700;
    color: var(--lrv-primary);
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.lrv-resumen-titulo i {
    color: var(--lrv-accent);
}

.lrv-resumen-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 15px 30px;
}

.lrv-resumen-item {
    display: flex;
    flex-direction: column;
    gap: 5px;
    padding-bottom: 12px;
    border-bottom: 1px dashed #dee2e6;
}

.lrv-resumen-item-full {
    grid-column: 1 / -1;
}

.lrv-resumen-label {
    font-size: 12px;
    text-transform: uppercase;
    color: var(--lrv-muted);
    letter-spacing: 0.5px;
    font-weight: 600;
}

.lrv-resumen-valor {
    font-size: 15px;
    color: var(--lrv-text);
    font-weight: 500;
}

/* ----- Badges ----- */
.lrv-badge {
    display: inline-block;
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 13px;
    font-weight: 600;
}

.lrv-badge-reclamo {
    background: #fff3cd;
    color: #856404;
}

.lrv-badge-queja {
    background: #d1ecf1;
    color: #0c5460;
}

/* ----- Próximos pasos ----- */
.lrv-pasos {
    background: #ffffff;
    border: 1.5px solid #e9ecef;
    border-radius: 10px;
    padding: 25px 30px;
    margin-bottom: 30px;
}

.lrv-pasos-titulo {
    font-size: 18px;
    font-weight: 700;
    color: var(--lrv-primary);
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.lrv-pasos-titulo i {
    color: var(--lrv-accent);
}

.lrv-pasos-lista {
    list-style: none;
    counter-reset: pasos;
    padding: 0;
    margin: 0;
}

.lrv-pasos-lista li {
    counter-increment: pasos;
    position: relative;
    padding: 15px 0 15px 55px;
    border-bottom: 1px solid #f1f3f5;
    font-size: 14px;
    line-height: 1.6;
    color: #495057;
}

.lrv-pasos-lista li:last-child {
    border-bottom: none;
}

.lrv-pasos-lista li::before {
    content: counter(pasos);
    position: absolute;
    left: 0;
    top: 15px;
    width: 36px;
    height: 36px;
    background: var(--lrv-accent);
    color: var(--lrv-primary);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
    font-size: 15px;
}

.lrv-pasos-lista li strong {
    color: var(--lrv-primary);
}

/* ----- Aviso legal ----- */
.lrv-aviso-legal {
    background: #fff8e1;
    border-left: 5px solid var(--lrv-accent);
    padding: 15px 20px;
    border-radius: 4px;
    margin-bottom: 30px;
}

.lrv-aviso-legal p {
    margin: 0;
    font-size: 13px;
    color: #5a4a00;
    line-height: 1.6;
}

/* ----- Acciones ----- */
.lrv-acciones-gracias {
    display: flex;
    justify-content: center;
    gap: 15px;
    flex-wrap: wrap;
    margin-bottom: 40px;
}

/* ----- Footer del comprobante ----- */
.lrv-comprobante-footer {
    text-align: center;
    padding-top: 25px;
    border-top: 2px solid #e9ecef;
    color: var(--lrv-muted);
    font-size: 12px;
    line-height: 1.8;
}

.lrv-comprobante-footer strong {
    color: var(--lrv-primary);
}

/* ----- Responsive ----- */
@media (max-width: 768px) {
    .lrv-codigo-valor {
        font-size: 24px;
        letter-spacing: 2px;
    }

    .lrv-exito-titulo {
        font-size: 20px;
    }

    .lrv-resumen-grid {
        grid-template-columns: 1fr;
    }

    .lrv-acciones-gracias {
        flex-direction: column;
    }

    .lrv-acciones-gracias .lrv-btn {
        width: 100%;
        justify-content: center;
    }
}

/* ================================================
   ESTILOS PARA IMPRESIÓN
   ================================================ */
@media print {
    .top-bar,
    .nav-bar,
    .footer,
    .whatsapp,
    .back-to-top,
    .lrv-acciones-gracias {
        display: none !important;
    }

    .lrv-container {
        box-shadow: none;
        padding: 0;
    }

    .lrv-codigo-box {
        background: #0b1736 !important;
        -webkit-print-color-adjust: exact;
        print-color-adjust: exact;
    }

    body {
        background: white;
    }
}

/* ================================================
   CONSULTA PÚBLICA - FORMULARIO
   ================================================ */
.lrv-consulta-form-wrapper {
    background: #f8f9fa;
    border-radius: 10px;
    padding: 30px;
    border-left: 5px solid var(--lrv-accent);
    margin-bottom: 30px;
}

.lrv-consulta-actions {
    display: flex;
    gap: 15px;
    margin-top: 20px;
    flex-wrap: wrap;
}

.lrv-consulta-actions .lrv-btn {
    flex: 0 0 auto;
}

/* Ayuda adicional */
.lrv-consulta-ayuda {
    background: #fff8e1;
    border-radius: 10px;
    padding: 25px 30px;
    border-left: 5px solid var(--lrv-accent);
    margin-top: 30px;
}

.lrv-consulta-ayuda-titulo {
    font-size: 16px;
    font-weight: 700;
    color: var(--lrv-primary);
    margin-bottom: 15px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.lrv-consulta-ayuda-titulo i {
    color: var(--lrv-accent);
}

.lrv-consulta-ayuda-lista {
    margin: 0;
    padding-left: 20px;
    font-size: 14px;
    line-height: 1.8;
    color: #5a4a00;
}

.lrv-consulta-ayuda-lista a {
    color: var(--lrv-primary);
    font-weight: 600;
}

/* ================================================
   RESULTADO DE LA CONSULTA
   ================================================ */

/* Tarjeta de resumen con código y estado */
.lrv-consulta-resumen {
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: linear-gradient(135deg, #0b1736 0%, #1a2a52 100%);
    color: #ffffff;
    border-radius: 12px;
    padding: 25px 35px;
    margin-bottom: 30px;
    flex-wrap: wrap;
    gap: 20px;
    box-shadow: 0 8px 25px rgba(11, 23, 54, 0.2);
}

.lrv-consulta-resumen-label {
    font-size: 11px;
    letter-spacing: 2px;
    color: var(--lrv-accent);
    font-weight: 700;
    margin: 0 0 8px;
}

.lrv-consulta-resumen-codigo {
    font-size: 26px;
    font-weight: 800;
    color: #ffffff;
    font-family: 'Courier New', monospace;
    margin: 0;
    letter-spacing: 1px;
}

.lrv-consulta-resumen-right {
    text-align: right;
}

.lrv-badge-lg {
    font-size: 15px;
    padding: 8px 20px;
}

/* Info del reclamo */
.lrv-consulta-info,
.lrv-consulta-historial {
    background: #ffffff;
    border: 1.5px solid #e9ecef;
    border-radius: 10px;
    padding: 25px 30px;
    margin-bottom: 25px;
}

.lrv-consulta-titulo {
    font-size: 18px;
    font-weight: 700;
    color: var(--lrv-primary);
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.lrv-consulta-titulo i {
    color: var(--lrv-accent);
}

.lrv-consulta-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.lrv-consulta-item {
    display: flex;
    flex-direction: column;
    gap: 6px;
    padding-bottom: 15px;
    border-bottom: 1px dashed #e9ecef;
}

.lrv-consulta-item-full {
    grid-column: 1 / -1;
}

.lrv-consulta-info-label {
    font-size: 11px;
    text-transform: uppercase;
    color: var(--lrv-muted);
    letter-spacing: 0.5px;
    font-weight: 600;
}

.lrv-consulta-info-value {
    font-size: 14px;
    color: var(--lrv-text);
    line-height: 1.5;
}

.lrv-consulta-detalle-box {
    background: #f8f9fa;
    padding: 15px 18px;
    border-radius: 8px;
    border-left: 3px solid var(--lrv-accent);
    font-size: 14px;
    line-height: 1.7;
    color: #333;
    margin-top: 6px;
}

/* Badges de estado */
.lrv-badge-recibido  { background: #fff8e1; color: #856404; }
.lrv-badge-proceso   { background: #e6f6f9; color: #117a8b; }
.lrv-badge-atendido  { background: #e6f7ed; color: #1e7e34; }
.lrv-badge-archivado { background: #eef0f3; color: #4a5568; }
.lrv-badge-derivado  { background: #e7f0ff; color: #0b1736; }

/* Timeline público */
.lrv-timeline {
    position: relative;
    padding-left: 45px;
}

.lrv-timeline::before {
    content: '';
    position: absolute;
    left: 17px;
    top: 10px;
    bottom: 10px;
    width: 2px;
    background: #e9ecef;
}

.lrv-timeline-item {
    position: relative;
    padding-bottom: 25px;
}

.lrv-timeline-item:last-child {
    padding-bottom: 0;
}

.lrv-timeline-marker {
    position: absolute;
    left: -45px;
    top: 0;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #ffffff;
    font-size: 13px;
    z-index: 2;
    box-shadow: 0 0 0 4px #ffffff;
}

.lrv-timeline-system .lrv-timeline-marker {
    background: #6c757d;
}

.lrv-timeline-response .lrv-timeline-marker {
    background: var(--lrv-primary);
}

.lrv-timeline-content {
    background: #f8f9fa;
    border-radius: 8px;
    padding: 15px 20px;
    border-left: 3px solid var(--lrv-accent);
}

.lrv-timeline-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
    gap: 15px;
    flex-wrap: wrap;
}

.lrv-timeline-header strong {
    font-size: 14px;
    color: var(--lrv-primary);
}

.lrv-timeline-header small {
    font-size: 12px;
    color: var(--lrv-muted);
}

.lrv-timeline-body {
    font-size: 14px;
    color: #333;
    line-height: 1.6;
}

/* Acciones finales */
.lrv-consulta-acciones {
    display: flex;
    justify-content: center;
    gap: 15px;
    margin-top: 30px;
    flex-wrap: wrap;
}

.lrv-consulta-empty {
    text-align: center;
    padding: 30px 20px;
    color: var(--lrv-muted);
    font-style: italic;
}

/* Responsive */
@media (max-width: 768px) {
    .lrv-consulta-resumen {
        flex-direction: column;
        align-items: flex-start;
        text-align: left;
    }

    .lrv-consulta-resumen-right {
        text-align: left;
    }

    .lrv-consulta-grid {
        grid-template-columns: 1fr;
    }

    .lrv-consulta-acciones,
    .lrv-consulta-actions {
        flex-direction: column;
    }

    .lrv-consulta-acciones .lrv-btn,
    .lrv-consulta-actions .lrv-btn {
        width: 100%;
        justify-content: center;
    }
}